Refund Policy

RESERVATION

Please make advance reservations via telephone or book online to ensure room availability.
Advance in deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and the transaction is executed by you, no other rate is applicable either higher or lower, and enforce no refund is admissible.
The actual taxes, fees, and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess, etc.
Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the resort’s local currency.
We reserve the right to modify or cancel the reservation if it appears, at the sole discretion of the hotel, that a guest is engaged in fraudulent, illegal, or other inappropriate activity or the reservation is obtained fraudulently or by mistake or error.
On check in to the resort, please present the resort reservation confirmation voucher along with a valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by the Central/ State government and a valid credit card for any incidental and/ or extra charges.
All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the resort booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on a first-come-first-served basis. KaliTide Adventure Resorts reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
All extra services & amenities not part of the package will be available at an additional charge only.
In case of non-availability of pre-booked room at the time of arrival, the resort will offer an alternate similar standard resort/ in a similar room type, at its discretion, and without any further liability.
Rates may change without notice and may vary for special events except for confirmed reservations against the advance payment.
All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

OCCUPANCY

Normal occupancy permits a maximum of two people per room. Additional person (if room size permits) is charged extra as per the prevalent rate of the resort.

DEPOSIT/ ONLINE PAYMENT

The deposit / online payment is to be paid in advance in equivalent to total room nights booked for the entire stay to get the confirmed reservation.
We accept deposits against Maestro, Visa, MasterCard & American Express. For an alternate mode of payment, please contact the reservation team.
Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in the cancellation & early checkout policy.

CANCELLATION AND EARLY CHECKOUT POLICY

In case your plans change, ensure to inform in writing the cancellation/ amendments in the plan to the resort Reservation for a refund of your deposit. The guidelines in this regard as under:-

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In the case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
Any additional charges or rate differences for the modified reservation can be paid through the same payment mode/card as used for the original reservation.
Please note that if an online booking is modified or canceled with the resort’s reservations Office/ resort’s sales office, it cannot be further modified or canceled online.
In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.

REFUND POLICY

On cancellation of refundable booking, the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on the billing cycle of your credit card company and the processing time of the bank. The refund depends on numerous factors such as the hotel’s cancellation policy, time of cancellation and processing fees, etc. For more details refer to the cancellation policy mentioned above.
In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.

CHECK-IN

The normal check-in time is 1:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.
Check-out is at 12 Noon.
Early check-in and check-out are available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.

MODIFICATION

Any modification in the reservation is subject to availability at the time of making such a request.

CHILDREN AND INFANTS

Child (up to 5 years) can stay free of charge with parents without an extra bed
Children between 5 years to 12 years of age will be charged extra.
Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.

NON-ARRIVAL TO THE RESORT (NO SHOW)

If you fail to arrive at the resort on the arrival date the entire reservation will be canceled automatically by the resorts and will be charged for the entire reservation.
If you fail to check in on the first date but still continue your travel plan to stay at the resort, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-canceled and no refund admissible.

SHORTENED STAY (EARLY CHECK-OUT)

Shortened stay is subject to an entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimize the charge by the resort subject to the cancellation policy.

SPECIAL REQUEST

Please note that the resort neither guarantees nor is liable to admit any request for amendment in the plan or any other special requests which shall be admissible subject to availability on arrival.
The request for paid pick-up requires intimation to the reservation at the time of the room(s) booking.

CONFIRMATION VOUCHER

The reservation once confirmed, a confirmation number and the voucher are generated that you can print for your convenience.
It is necessary to present the confirmation voucher to the resort on arrival. Failure to produce the confirmation voucher may result in the resort not honoring your reservation unless the resort is able to trace & match the excess in the reservation system.

PAYMENT SECURITY

It is important to know that whenever you provide personal details or credit card information, it is secured & encrypted by our payment processors. Your credit card number, name, address, and telephone number are protected by the latest encryption technology.

Refund Policy

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